Help Desk Support

Grow your career while helping others grow their retirement savings! When you join the team at Retirement Clearinghouse, you'll be making a real difference for yourself and others!

Our mission is to dramatically improve the odds that millions of America's job-changing participants will preserve their retirement savings and enjoy a comfortable and timely retirement. We leverage innovative financial technology to simplify and streamline the process of consolidating retirement savings accounts within the defined contribution system.

Help Desk Support Specialist Compensation:

Base Pay Rate: $25.00 hourly

Annual Bonus Potential: maximum 10% of annual base salary, prorated from date of hire and subject to terms and conditions

Retirement Clearinghouse provides a competitive hourly rate and comprehensive benefits package, including medical, dental, vision, life insurance, short-term and long-term disability insurance, HSA and FSA plans, a Safe Harbor 401k plan with matching contributions, paid holidays sick time, and paid time off.

This position requires working in office 4 days weekly with one remote day per week.

Help Desk Support Specialist Job Summary

Help Desk Support will be responsible for providing technical assistance and support related to computer systems, software, and hardware, and will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or via phone.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Assist users through the problem-solving process.
• Install, repair, and modify computer hardware and software.
• Clean up computers and computer software.
• Run diagnostic programs to identify and resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wi-Fi, and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issue has been resolved.
• Obtain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Consult and collaborate with Systems Administrator to resolve issues quickly and efficiently, when needed.
• Perform other duties and participate in special projects as assigned.

Help Desk Support Specialist Perks & Benefits:

• Hybrid work opportunities*-see below for additional information
• Bonus potential
• Paid Time Off-up to 18 days per year for the first 4 years, plus up to 5 sick days per year, plus up to 3 Floating Holidays per year (actual time for the first year is based upon date of hire)
• Paid holidays
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on first day of employment
• 401k with immediately 100% vested employer matching contribution
• Professional Growth and Career Advancement Opportunities

*Upon completion of the onsite training, the Help Desk Support Specialist will typically work 4 days per week in the office. There will be times when business needs (i.e. new hires, terminating employees, etc) will require 5 days per week in the office.

QUALIFICATIONS

• Bachelor’s or Associate’s degree in Information Technology or related field and 2 years of experience, or combination of education and 2 to 4 years of relevant experience
• Understanding of Microsoft Server Operating System and related Microsoft Server Applications and Services
• Knowledge of Wide Area Network technologies and Local Area Network technologies such as, Ethernet and wireless LAN, as well as the physical media and equipment associated with each
• Analytical skills to identify and resolve matters of significance
• Problem solving skills to troubleshoot various problems within varied environments
• Superior time management skills
• Superior interpersonal skills to interface with internal and external users, customers and vendors
• Ability to work under pressure and adapt to changing requirements and requests

PREFERRED QUALIFICATIONS

• Comptia A+
• Comptia Sec+
• Comptia Net+
• MCSA
• CCNA
• Knowledge of IP routing protocols and implementations

If you're looking to join a fast-growing company that:

• Is a great place to work if you're looking for work/life balance
• Values and recognizes your contribution
• Has a culture of cultivation and seeks to foster your professional development and promote from within whenever possible
• Offers a comprehensive benefits package from day one, and
• Is making a real difference in people's lives

...then you should join our team!

Retirement Clearinghouse is an EEO employer and participates in the E-verify program. Pre-employment background checks, including drug testing, will be performed upon acceptance of offer of employment.