Help Desk Support

Grow your career while helping others grow their retirement savings! When you join the team at Retirement Clearinghouse, you'll be making a real difference for yourself and others!

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or via phone.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Assist users through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers and computer software.
• Run diagnostic programs to identify and resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wi-Fi, and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issues have been resolved.
• Obtain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Consult and collaborate with Systems Administrator to resolve issues quickly and efficiently, when needed.
• Perform other duties and participate in special projects as assigned.

Help Desk Support Specialist Perks & Benefits:

• Remote and/or hybrid work opportunities*-see below for additional information
• Bonus potential
• Paid Time Off-up to 18 days per year for the first 4 years, plus up to 5 sick days per year, plus up to 3 Floating Holidays per year (actual time for the first year is based upon date of hire)
• Paid holidays
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
• 401k with immediately 100% vested employer matching contribution
• Professional Growth and Career Advancement Opportunities
• *The Help Desk Support Specialist will be required to work onsite during training. Upon completion of the onsite training, the Help Desk Support Specialist will work 2-3 days per week in office.

• Bachelor’s or Associate’s degree in Information Technology or related field and 2 years of experience, or combination of education and 3-5 years of relevant experience
• Understanding of Microsoft Server Operating System and related Microsoft Server Applications and Services
• Knowledge of Wide Area Network technologies and Local Area Network technologies such as, Ethernet and wireless LAN, as well as the physical media and equipment associated with each
• Analytical skills to identify and resolve matters of significance
• Problem solving skills to troubleshoot various problems within varied environments
• Superior time management skills
• Superior interpersonal skills to interface with internal and external users, customers and vendors
• Ability to work under pressure and adapt to changing requirements and requests

• Comptia A+
• Comptia Sec+
• Comptia Net+
• MCSA
• CCNA
• Knowledge of IP routing protocols and implementations

• Is a great place to work if you're looking for work/life balance
• Values and recognizes your contribution
• Has a culture of cultivation and seeks to foster your professional development and promote from within whenever possible
• Offers a comprehensive benefits package from day one, and
• Is making a real difference in people's lives