During the ongoing COVID-19 pandemic, Retirement Clearinghouse (RCH) has been committed to delivering the highest level of service to meet the needs of our customers and accountholders.
Equally as important, our company has consistently taken proactive measures to protect the health and well-being of our clients, our employees and our community. We closely review information from the most authoritative resources, including the U.S. Centers for Disease Control and Prevention (CDC), the U.S. Department of Health and Human Services and the state government of North Carolina, and we comply with all Executive Orders issued by the Governor of North Carolina.
Effective June 1, 2021 RCH moved to a hybrid “work onsite / work from home” policy. This policy is in accordance with the latest safety information and follows a thorough review of all office space to ensure the safety of all employees and to comply with existing federal and state guidelines.
Throughout the pandemic, the RCH Service Center has continuously operated during normal business hours (Monday – Friday, 8am ET to 7pm ET) and has remained fully staffed. The ongoing investments RCH has made in technology allow our entire team to work remotely as needed – accessing our systems, emails, files, and other materials – while maintaining the security of customer data.
We thank you for the confidence and trust you have placed in our company.