Special COVID-19 Update for RCH Customers and Accountholders

As concerns over COVID-19 continue to escalate, Retirement Clearinghouse (RCH) remains committed to delivering the highest level of service to meet the needs of our customers. Our company has taken proactive measures to protect the health and well-being of our clients and employees, such as:
  • We have implemented a “work from home” policy for RCH employees. Calls to our team members’ office phone numbers will be redirected to their mobile phones while they are working from home. Our team members can also, of course, be reached by email during this time.
  • We are holding internal meetings by videoconference or otherwise limiting in-person attendance.
To ensure our customers experience as little disruption as possible, our Service Center continues to operate during normal business hours (8 a.m. to 7 p.m. ET), and remains fully staffed. RCH accountholders can also continue to transact their accounts online at https://securities.rch1.com, as well as by accessing forms available online in our Resource Center.

When using forms, we encourage RCH accountholders to fax or email all forms to RCH, to avoid any issues with mail delivery. Each form has fax and email instructions at the bottom of the page. You can also call our Service Center to obtain the best email address or fax number.

Visit Manage Your RCH IRA Account for additional links.

Continuity of customer service, the health and safety of our employees and community, and the security of client information are our top priorities. The ongoing investments we have made in cutting-edge technology allow our entire team to work remotely as needed, while accessing emails, files, and other materials—while maintaining the security of customer information. We regularly test our systems to ensure the continuity of operations in case all of our employees ever need to work remotely.

We thank you for the confidence and trust you have placed in our company. You are in our thoughts and prayers during this challenging time.

Individual Quick Connect