Application Support Analyst

Job title: Application Support Analyst —Hybrid Work Opportunities

Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024 and 2025! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches.

Job position Description:

We are looking for experienced Application Support Analyst.

What you will do:

1. Handle technical requests submitted by end users of RCH products and systems.

1. Act quickly to analyze available data and determine root cause of the technical issues.
2. Assist users with technical questions or issues related to products or applications.
3. Work with the Development Team to manage Deployment of Software updates.
4. Coordinate with Business units, IT teams and external vendors and ensure effective application services and reliability of all applications.

The Ideal Candidate will have following skills and experience:

• Proficient with Microsoft SQL Server and T-SQL
• Experience with Microsoft Window servers, systems, applications, and tools
• Superior analytic and problem-solving skills
• Familiar with ticketing system (Jira)
• Excellent written communication skills

Education/Certifications: BS Computer Science/Computer Engineering, or equivalent combination of education and experience.

Experience Required:2+ years of experience

Pay Rate:$70-$80K Annually

Top benefits or perks:

As a team member at Retirement Clearinghouse, you’ll enjoy:

• A culture that fosters a positive work life balance.
• Hybrid work opportunities.
• Competitive hourly rate with Bonus potential.
• 18 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire)
• Paid holidays
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
• 401k eligibility and 100% vesting with employer matching on day 1 of employment.
• Professional Growth and Career Advancement Opportunities

Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. This position requires in office work weekly on Tuesdays, and occasional Saturdays. Some evening may be required based upon business needs. Employees who wish to work onsite may do so in our state-of-the-art office!

Location:

Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States.

Contact/application information:

Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks will be performed upon offer of employment.