IT Infrastructure Operations Manager

Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make

We are looking for an experienced IT Infrastructure Operations Manager to lead a small, highly skilled team of network, systems, and cloud engineers. This individual will balance hands-on technical work with people management, driving operational excellence, reliability, and security across the company’s IT Infrastructure environment. They will combine strong technical depth with proven management skills demonstrating the ability to guide projects, mentor team members, and collaborate across departments.

The ideal candidate will:

• Manage day-to-day IT infrastructure operations including servers, networks, cloud infrastructure, and enterprise systems
• Maintain system availability and performance standards through proactive monitoring and capacity planning.
• Serve as a hands-on technical leader, assisting with troubleshooting complex infrastructure, network, and cloud issues.
• Track progress, manage risks, and report status updates to senior leadership.
• Evaluate and recommend new tools, technologies, and automation to improve efficiency and reduce operational risk.

QUALIFICATIONS

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent experience.
• 7+ years of hands-on experience in IT infrastructure (networking, systems, or cloud).
• 2+ years of people management or technical team leadership experience.
• Windows Server, Active Directory, and Group Policy
• Networking (LAN/WAN, VPNs, Firewalls, VLANs, Switches, Wireless)
• Virtualization (VMware, Hyper-V)
• Cloud environments (AWS, Azure/Microsoft Entra, & Microsoft 365)
• Backup and disaster recovery technologies (Rubrik, or similar)
• Identity and access management (Okta, Azure AD/Microsoft Entra, or similar)
• Relevant certifications such as AWS Certified SysOps Administrator, Azure Administrator Associate, CCNA, or ITIL Foundation preferred.
• Proven ability to balance leadership responsibilities with direct technical contribution.
• Excellent communication, organization, and problem-solving skills.
• Proven track record managing infrastructure projects and leading small technical teams.
• Excellent organizational, communication, and documentation skills.
• Strong leadership presence with a collaborative and mentoring mindset.
• Highly analytical, detail-oriented, and adaptable to changing priorities.
• Capable of balancing technical depth with strategic business understanding.
• Self-driven, proactive, and committed to operational excellence.

Candidates will be tested on the applicable knowledge base for the position.

Pay Range: 148K to 158K annually

Top benefits or perks:

As a team member at Retirement Clearinghouse, you’ll enjoy:

• A culture that fosters a positive work life balance.
• Hybrid work opportunities.
• Competitive hourly rate with Bonus potential.
• 23 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire)
• Paid holidays
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
• 401k eligibility and 100% vesting with employer matching on day 1 of employment.
• Professional Growth and Career Advancement Opportunities

Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office!

Location:

Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States.

Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks, including drug screening, will be performed upon acceptance of offer of employment.